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Condition Breakdown

Fully Functional

 

Functional

Power

  • Powers on and off and takes and holds a charge

  • Free from functional faults with: Audio, Camera, Display, Sensors, Connectivity, Ports and Buttons

 

Customer data and locks

  • No activation locks (iCloud, FMiP, Google Account, DEP or Knox) present

 

Cosmetic

Touch Screen and Display
(The touch screen is the glass covering the display that your fingers touch. The display is underneath the glass - typically an LCD or OLED)

  • Surface scratches are allowed, but the touch screen is fully functional and readability is not impaired

  • The touch screen does not move when pressed or is visibly lifting out of its casing

  • The display is free from cracks or fractures

Casing

  • Scuffs and imperfections are allowed but no cracks

  • Etching and customized engravings are allowed but are subject to a 25% reduction in value

Buttons

  • No missing or alternative parts (as this may impact the functionality/safety/security of the device)

  • Scratches on buttons are allowed

 

NB: this list is not exhaustive and other faults found may apply

 

Damaged & Faulty

 

Functional Faults

  • Functional faults that include: Faulty; Audio, Camera, Display, Sensors, Connectivity, Ports and Buttons


Cosmetic

Touch Screen and Display
(The touch screen is the glass covering the display that your fingers touch. The display is underneath the glass - typically an LCD or OLED)

  • Chips around touch screen glass

  • Cracks on touch screen glass

  • Shattered touch screen glass

  • Evidence of touch screen glass lifting

  • Display has white spots or missing pixels

  • Display discoloration (including screen burn, halo affect and pink screens)

 

Casing

  • Cracked or missing casing

 

NB: This list is not exhaustive and other faults found may apply

 

Non Working (Not Accepted)

 

Functional Faults

Power

  • Does not power on

  • Device does not charge or does not hold a charge

 

Touch Screen and Display
(The touch screen is the glass covering the display that your fingers touch. The display is underneath the glass - typically an LCD or OLED)

  • Non-functional display, touch screen not responsive

  • Non-functional buttons

 

Customer data and locks

  • Activation lock (iCloud, FMiP, Google Account, DEP or Knox) present

  • Screen locked, pin locked, passcode, etc.

  • Unable to erase data from device

 

Camera

  • Camera is non-functional

 

Cosmetic

 

Display

  • Any extent of screen bleeding

  • Any extent of streaks or lines across the display

  • LCD fractures

 

Casing

  • Swollen battery

  • Missing casing

 

Buttons

  • Missing buttons: power, volume, home button

  • 3rd party parts present (as this may impact the functionality/safety/security of the device)

 

Camera

  • Camera lens missing, cracked or damaged

 

NB: This list is not exhaustive and other faults may apply